A Visual IVR Can Do This One Thing That Regular IVR Can’t

Visual IVRs (Interactive Voice Response) combine traditional IVR technology with visual elements such as images, videos, and menus that make for a fast, user-friendly experience. In call centers where there’s a large volume of incoming calls and customer inquiries to handle, visual IVRs can help customers get their answers more […]

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Source: quicksprout

A Visual IVR Can Do This One Thing That Regular IVR Can’t