Intelligent IVR: What it Can (and Can’t) Do…Yet

Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in […]

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Source: quicksprout

Intelligent IVR: What it Can (and Can’t) Do…Yet