Why customer analytics matter

Although survey respondents say the value of customer analytics is declining, our findings show these analytics clearly drive value. Focusing on three factors can help companies reap the benefits. Source: McKinsey Why customer analytics matter

Probabilistic modeling as an exploratory decision-making tool

This working paper highlights how probabilistic modeling can fail when used in the wrong way. It explains two different relevant definitions of the term probability, discusses some fundamental problems in dealing with uncertainty, and gives concrete examples how probabilistic modeling can be used well. Source: McKinsey Probabilistic modeling as an exploratory decision-making tool

Turning risk management into a true competitive advantage: Lessons from the recent crisis

While there are important lessons to be learned from the recent turmoil in credit and liquidity, the core message of this paper is that banks also have an opportunity to turn good risk management into a true competitive advantage. Source: McKinsey Turning risk management into a true competitive advantage: Lessons from the recent Read more about Turning risk management into a true competitive advantage: Lessons from the recent crisis[…]