IFTF Foresight Tool: Map Complex Impacts During a Time of Uncertainty
Source: The Institute for the Future IFTF Foresight Tool: Map Complex Impacts During a Time of Uncertainty
Month: March 2020
How to build a more foresightful organization: Dr. Rene Rohrbeck, EDHEC Business School
Source: The Institute for the Future How to build a more foresightful organization: Dr. Rene Rohrbeck, EDHEC Business School
Working Parents, Let Go of the Idea of Balance
Stewart Friedman, organizational psychologist at The Wharton School, and Alyssa Westring, associate professor at DePaul University’s Driehaus College of Business, say it’s a mistake for a working parent to think of career and home life as competing interests that have to be balanced. Their research shows how many leadership skills apply to parenting, and Read more about Working Parents, Let Go of the Idea of Balance[…]
Best Call Center Software
In a world where everything has gone digital, phone support still plays a vital role in providing excellent customer service. According to a recent study, 48% of consumers say they prefer to communicate with companies on the phone. Furthermore, 75% of people say they want human interaction for customer support. Historically, call centers were Read more about Best Call Center Software[…]
Why We Should Stop Worrying About What Others Think of Us
New research coauthored by Wharton’s Alice Moon shows that the judgment of others regarding our competency on particular tasks is not as extreme as we tend to think. Source: Knowledge @ Wharton Why We Should Stop Worrying About What Others Think of Us
COVID-19 Pandemic: What Will the Next Six Months Bring?
The next few months will be painful, and the key questions involve how we will respond to the pain, writes Wharton’s Eric K. Clemons. Source: Knowledge @ Wharton COVID-19 Pandemic: What Will the Next Six Months Bring?
Will the $2.2 Trillion Coronavirus Aid Package Be Enough?
Economic recovery in the U.S. will be slow and require continued relief beyond the current measures, according to experts at Wharton. Source: Knowledge @ Wharton Will the .2 Trillion Coronavirus Aid Package Be Enough?
Best Customer Service Software
Your customers will make or break the success of your business. Happy customers keep coming back and spending more money, while unsatisfied customers will cause significant damage to your reputation. In fact, an unhappy customer will tell up to 15 people about their poor experience. Negative interactions spread twice as fast as positive ones. Read more about Best Customer Service Software[…]
Best Call Center Services
No matter what type of business you run, you need to prioritize customer support. That means giving customers the option to contact you through multiple methods—including the phone. But managing a call center on your own can be a challenge. Running an in-house call center is usually costly and labor-intensive. This is especially true Read more about Best Call Center Services[…]
It’s Your Leadership Moment
When the world is uncertain, leaders at all levels must think strategically, communicate persuasively and act decisively, writes Wharton’s Michael Useem. Source: Knowledge @ Wharton It’s Your Leadership Moment