Building a long-term customer-experience vision at the Social Security Administration
Carolyn Colvin, the Social Security Administration’s former acting commissioner, discusses the critical elements in incorporating customer-centric thinking in a high-level strategy.
Carolyn Colvin, the Social Security Administration’s former acting commissioner, discusses the critical elements in incorporating customer-centric thinking in a high-level strategy.
Source: McKinsey

Building a long-term customer-experience vision at the Social Security Administration