A case study in combating bias Following several disappointing investments, the German electric utility RWE overhauled its decision-making processes. Learn how from the CFO who spearheaded the effort. Following several disappointing investments, the German electric utility RWE overhauled its decision-making processes. Learn how from the CFO who spearheaded the effort. Source: McKinsey A case Read more about A case study in combating bias[…]
Globalization’s ongoing challenge Are politics and aid—in lieu of free trade—to blame for the issues facing globalization today? Are politics and aid—in lieu of free trade—to blame for the issues facing globalization today? Source: McKinsey Globalization’s ongoing challenge
Craft Brewers Conference 2017: Recap With the Craft Brewers Conference (CBC) back in DC for 2017 I was asked to sign copies of American Sour Beers as I have at Great American Beer Festivals and Homebrew Cons before. All of these events are under the umbrella of the Brewers Association which also houses my publisher, Read more about Craft Brewers Conference 2017: Recap[…]
The six types of successful acquisitions Companies advance myriad strategies for creating value with acquisitions—but only a handful are likely to do so. Companies advance myriad strategies for creating value with acquisitions—but only a handful are likely to do so. Source: McKinsey The six types of successful acquisitions
You’re Probably Doing Link-Building Wrong Google can be really frustrating sometimes. If you’ve been in SEO for anytime at all, you know exactly what I’m talking about! Google’s success and global search market dominance have largely hinged upon its ability to perpetually evolve and provide the best user experience possible. As a result, SEO is Read more about You’re Probably Doing Link-Building Wrong[…]
What’s new with the Internet of Things? Adoption of the Internet of Things is proceeding more slowly than expected, but semiconductor companies can help accelerate growth through new technologies and business models. Adoption of the Internet of Things is proceeding more slowly than expected, but semiconductor companies can help accelerate growth through new technologies and Read more about What’s new with the Internet of Things?[…]
Building a long-term customer-experience vision at the Social Security Administration Carolyn Colvin, the Social Security Administration’s former acting commissioner, discusses the critical elements in incorporating customer-centric thinking in a high-level strategy. Carolyn Colvin, the Social Security Administration’s former acting commissioner, discusses the critical elements in incorporating customer-centric thinking in a high-level strategy. Source: McKinsey Read more about Building a long-term customer-experience vision at the Social Security Administration[…]
Improving public safety through customer experience at the National Weather Service Laura Furgione, the NWS’s former deputy director, discusses where the customer fits in with the agency’s mission of protecting lives and property. Laura Furgione, the NWS’s former deputy director, discusses where the customer fits in with the agency’s mission of protecting lives and property. Read more about Improving public safety through customer experience at the National Weather Service[…]
Ports and shipping: The need for solutions that cross lines Despite—or because of—low rates, service is bad and shippers are angry. The port-and-shipping sector must and can improve, not only for shippers, but also for the lines and ports themselves. Despite—or because of—low rates, service is bad and shippers are angry. The port-and-shipping sector must Read more about Ports and shipping: The need for solutions that cross lines[…]
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