Two views on how customer experience can better serve US military veterans
Robert McDonald, the former secretary of the US Department of Veterans Affairs, and Tom Allin, the agency’s former head of veterans experience, discuss the role of frontline employees and organizational innovation in building a customer-centric culture.
Robert McDonald, the former secretary of the US Department of Veterans Affairs, and Tom Allin, the agency’s former head of veterans experience, discuss the role of frontline employees and organizational innovation in building a customer-centric culture.
Source: McKinsey

Two views on how customer experience can better serve US military veterans