The need for digital transformation in companies is obvious and urgent. But many businesses, especially those burdened by legacy systems, still struggle to transform their operations to cater to the increasingly empowered digital customer. By the time companies overhaul their IT and operational infrastructures, technological developments have already moved ahead. Dinesh Venugopal, president of the
Source: Knowledge @ Wharton

How Companies Can Leverage Technology to Deliver Hyper-Personalized Services