Ascendum partnered with McKinsey and Salesforce to give service agents the capabilities and technology to work smarter and faster in addressing customer needs. Source: McKinsey Adding a powerful new tool to the field mechanic’s toolbelt: AI

New research co-authored by Wharton’s Arthur van Benthem demonstrates how consumers could benefit from aligning electricity prices with the cost of producing and distributing that power.…Read More Source: Knowledge @ Wharton How Dynamic Electricity Pricing Can Improve Market Efficiency

New research from Wharton’s Lindsey Cameron looks at how gig workers are dealing with strict managers who aren’t human.…Read More Source: Knowledge @ Wharton Is Algorithmic Management Too Controlling?

AI will deplete our natural resources if leaders don’t act now, warns Wharton visiting scholar Cornelia Walther.…Read More Source: Knowledge @ Wharton The Hidden Cost of AI Energy Consumption

Professor Pinar Yildirim explains how donating to charity can impact political giving, and vice versa.…Read More Source: Knowledge @ Wharton Charitable and Political Giving | Pinar Yildirim

Imagine you’re leading a small organization, but you’re struggling to recruit and afford the senior talent you need to grow. You could hire a part-time executive. So-called “fractional leadership” is common in startups and is spreading to other businesses and nonprofits. But while a fast-growing number of senior leaders seek this work arrangement, many Read more about The Growing Trend of Part-Time Executives[…]

Today’s rapidly developing risk landscape demands a new, more nimble approach for insurance companies to assess and respond to risks, a function inherently in their DNA. Source: McKinsey Elevating the risk function in insurance: Building a strategic advantage

Governments often face more constraints in meeting their objectives than most private sector companies do. Adopting practices that enhance organizational health can help. Source: McKinsey Improving organizational health in the public sector: Achieving tangible impact

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win. Source: McKinsey The Read more about The McKinsey Crossword: Avian Similes | No. 206[…]

Next-generation operational excellence starts with lean principles, investing in people, and using technology for collaboration. McKinsey senior partners Kimberly Borden and Mike Perkins describe how. Source: McKinsey Uniting organizations with next-generation operational excellence