An insurer’s journey to better customer experience: A conversation with Allianz’s Firuzan Iscan
The customer-experience leader at Allianz describes how the German insurer is learning to view customer journeys from an outside-in perspective.
The customer-experience leader at Allianz describes how the German insurer is learning to view customer journeys from an outside-in perspective.
Source: McKinsey

An insurer’s journey to better customer experience: A conversation with Allianz’s Firuzan Iscan