Working nine to thrive

Better aligning employment with modifiable drivers of health could unlock years of higher-quality life and create trillions of dollars of economic value. Source: McKinsey Working nine to thrive

Asia’s new era: Optimism tempered by geopolitical realities

The heightened turbulence of the past few years, including the pandemic and geopolitical fracturing at a time of sweeping technological change, gives the world a distinctly uncertain feel. Given all this change, we may well be transitioning to a new era with different economic and political dynamics, writes Kweilin Ellingrud in Forbes. Source: McKinsey Read more about Asia’s new era: Optimism tempered by geopolitical realities[…]

Where is customer care in 2024?

Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center. For customer care leaders, 2024 could be a transformative year. Source: McKinsey Where is customer care in 2024?