What the New Freelance Economy Means for Your Talent Strategy

The rapid pace of technological change is making a big impact on hiring. Some organizations are dynamically securing freelance workers through platform apps like Upwork and Freelancer. Other companies are investing heavily in work enabled by artificial intelligence. John Winsor and Jin Paik say these structural changes call for a reimagining of your talent Read more about What the New Freelance Economy Means for Your Talent Strategy[…]

The McKinsey Crossword: Double-Talk | No. 164

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win. Source: McKinsey The Read more about The McKinsey Crossword: Double-Talk | No. 164[…]

New Call Center? Avoid These Call Center Compliance Pitfalls

Setting up a new call center might seem straightforward—just get some phones, hire some agents, and start taking calls. However, there is far more to it once you factor in considerations surrounding call center compliance. Simply put, you can’t just read the rules set out by regulatory bodies like the … New Call Center? Read more about New Call Center? Avoid These Call Center Compliance Pitfalls[…]