Anti-Bias Policies That Really Work in Customer Service

Alexandra Feldberg and Tami Kim, assistant professors at Harvard Business School and the University of Virginia Darden School of Business, respectively, say companies are overlooking an important place to root out bias: on the front lines with customers. While many firms are promoting a more equitable workforce through their HR functions, too few firms Read more about Anti-Bias Policies That Really Work in Customer Service[…]

2021 Ten-Year Forecast Summit Highlights

What does K-pop fandom tell us about the future of belonging, the shifting of competitive dynamics in business, and the long-term prospects for democracy? What can you do today to prepare for the massive social challenges climate change will bring about in the coming decade+? What are the ethical implications of face-swapping apps? Are Read more about 2021 Ten-Year Forecast Summit Highlights[…]