CRM (customer relationship management) has rapidly evolved over the past several years. What began as a contact system for customers has turned into a solution for every department in an organization. Regardless of your business size or industry, you need to keep an eye on CRM trends today and in the future. We’ve identified Read more about The Beginner’s Guide to CRM Trends[…]
As organizations look to emerge stronger from COVID-19, business model innovation can be a powerful engine to fuel new growth. In this on-demand webcast, Mark W. Johnson and Erika Johnson Meldrim discuss how to leverage new business models for resiliency and how to build a business model capability in your organization. Drawing on insights Read more about Webcast: Leveraging Business Model Innovation for Resilience[…]
CRM (customer relationship management) software functions well on its own. But to really get the most out of these tools, you need to understand CRM integrations. Integrating your CRM software with other business tools can make your life easier and take the system’s functionality to the next level. By leveraging CRM integrations, your team Read more about The Beginner’s Guide to CRM Integrations[…]
Customer relationship management (CRM) is far from a new concept. With companies of different sizes across every industry adopting CRM software, the role of a CRM manager is in high demand. Yet, so many organizations and individuals still have questions about CRM managers. What exactly does a CRM manager do? When do you hire Read more about The Beginner’s Guide to Becoming a CRM Manager[…]
Pension funds could be a formidable force in getting companies to embrace ESG values. Yet they must align those goals with their fiduciary duty of protecting the retirement funds of their members, according to panelists at a recent Wharton conference. Source: Knowledge @ Wharton How Far Could Pension Funds Drive Sustainable Investing?
CRM (customer relationship management) software is powerful. Yet, many businesses continue to use just the basic features. To get the most out of your CRM software, you need to go above and beyond storing contact information and managing campaigns. CRM reporting will take your business to the next level. By generating reports that dive Read more about The Beginner’s Guide to CRM Reporting[…]
Wharton’s Katherine Klein talks to Bobby Turner, founder and CEO of Turner Impact Capital, about his investment model that’s creating more affordable rental housing across the U.S. Source: Knowledge @ Wharton How Impact Investing Can Relieve the Rent Burden
Daniel Kahneman, Nobel Prize winner and emeritus professor at Princeton University, and Olivier Sibony, professor of strategy at HEC, say that bias isn’t the only thing that prevents people and organizations from making good choices. We’re also susceptible to something they call “noise” – variability in calls made by otherwise interchangeable professionals and even Read more about Why Smart People (Sometimes) Make Bad Decisions[…]
Salespeople are the greatest engine one needs to take their business to the next level. They’re optimistic, resilient, driven, and thrive when given challenges. Without them, businesses would go broke, and all those amazing people who design, build, manage, and services just wouldn’t have jobs. It is easy to see why companies are always Read more about The Beginner’s Guide to Sales Job Descriptions and Titles[…]
Source: The Institute for the Future Rediscover Your Inner Futurist