The Fed and other central bankers need to revisit quantitative easing strategies to achieve a broad-based impact and incentivize business investments, according to new Wharton research. Source: Knowledge @ Wharton The Downside of QE: What Central Banks Should Do Differently
Using strong-arm negotiation tactics may get you good deal terms, but they could also harm your long-term working relationship with the other party, leaving you worse off, according to Wharton research. Source: Knowledge @ Wharton Hard Negotiations: Why a Softer Approach Yields Better Outcomes
Luxury retailers such as Saks, Nordstrom and Gucci are investing in lavish physical stores blended with improved online service to lure customers, according to industry players at the Baker Retailing Center CEO Summit in New York City. Source: Knowledge @ Wharton Can Luxury Retail Attract a New Generation of Shoppers?
The traditional education ecosystem needs a mindset change to prepare for the new imperative of lifelong learning, says Infosys President Ravi Kumar. Source: Knowledge @ Wharton How the Digital Era is Nudging Universities to Adopt a B2B Model
As the global media landscape shifts, how will top brands succeed at attracting customers and keeping them engaged? Google’s Gopi Kallayil offers his insights in this opinion piece. Source: Knowledge @ Wharton Five Ways Brands Are Changing Their Playbooks to Win
Fashion re-commerce — renting, reselling, thrifting — is changing the fabric of the retail industry, according to speakers at the Baker Retailing Center CEO Summit in New York. Source: Knowledge @ Wharton The Rise of Re-Commerce: Why Everything Old Is New Again
Reduced central bank liquidity injections, higher asset prices and increased volatility are some of the risks investors face in the year ahead, according to Allianz’s Mohamed El-Erian and Wharton’s Jeremy Siegel. Source: Knowledge @ Wharton What Investors Need to Watch for in 2020
Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world’s best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group. He shares the principles of stellar customer service to which he credits his success — Read more about Setting a High Bar for Your Customer Service[…]
Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world’s best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group. He shares the principles of stellar customer service to which he credits his success — Read more about 717: Setting a High Bar for Your Customer Service[…]
India’s economic engine is sputtering. The Modi government needs to focus single-mindedly on getting the economy back on track, says Duvvuri Subbarao, former governor of the Reserve Bank of India. Source: Knowledge @ Wharton India’s Economy: When Will the Elephant Dance?