710: To Truly Delight Customers, You Need Aesthetic Intelligence

Pauline Brown, former chairman of North America for the luxury goods company LVMH, argues that in additional to traditional and emotional intelligence, great leaders also need to develop what she calls aesthetic intelligence. This means knowing what good taste is and thinking about how your services and products stimulate all five senses to create Read more about 710: To Truly Delight Customers, You Need Aesthetic Intelligence[…]

Webinar: Breaking Down the Barriers to Innovation

Download a copy of the presentation Despite billions of dollars of investment, surveys show that more than 90% of companies are dissatisfied with their innovation performance. Why so little impact despite all the spending? One big underlying obstacle is organizational inertia: the day-to-day routines and rituals inside organizations–from meeting etiquette to how employees spend Read more about Webinar: Breaking Down the Barriers to Innovation[…]