How to Find Value in Every Customer

Companies have high-value customers and low-value ones, but they all matter for businesses that want to make the most out of them, according to a new book by Wharton’s Peter Fader and Sarah Toms. Source: Knowledge @ Wharton How to Find Value in Every Customer

655: Avoiding Miscommunication In A Digital World

Nick Morgan, a communications expert and speaking coach, says that while email, texting, and Slack might seem like they make communication easier, they actually make things less efficient. When we are bombarded with too many messages a day, he argues, humans are likely to fill in the gaps with negative information or assume the worst Read more about 655: Avoiding Miscommunication In A Digital World[…]