Governments in developing economies often lack the capacity to conduct thorough reviews of proposed capital projects. A streamlined approach can identify those ready for funding. Source: McKinsey How developing economies can get more out of their infrastructure budgets

Payments providers that adopt advanced analytics to develop integrated approaches to customer service are seeing significant improvements. Source: McKinsey Using analytics to increase satisfaction, efficiency, and revenue in customer service

AI promises considerable economic benefits, even as it disrupts the world of work. These three priorities will help achieve good outcomes. Source: McKinsey The promise and challenge of the age of artificial intelligence

The buyer’s journey does not begin with awareness, as is traditionally thought, but instead before the potential buyer is aware there is even a need, notes the author of this opinion piece. Source: Knowledge @ Wharton When Does the Real Customer Journey Start? Earlier than You Think

The UN’s latest climate change report should spur countries and businesses to take quick and effective steps to combat global warming, say experts. Source: Knowledge @ Wharton Can the World Change Course on Climate Change?

A recent study co-led by Wharton’s Gideon Nave attempted to replicate social science experiments published in top journals, with mixed results. Source: Knowledge @ Wharton Is There a Replication Crisis in Research?

How are you managing the reputation of your company? If you are struggling to find an answer to this question, you may need to re-evaluate your strategy moving forward. There are certain aspects of your brand’s reputation you have control over, e.g., the way you distribute content through your marketing channels and use website elements to Read more about How to Increase Your Brand Exposure in 2018 with Public Relations[…]

Back in 2008, we learned the hard way that good times can morph into bad times before most of us realize what’s happening. Where are we now? Source: McKinsey A decade after the crisis, it’s a different world

Connected buildings could introduce a new way of working. Here’s what it will take for them to become mainstream. Source: McKinsey Laying the foundation for success in the connected-building era

Favorable market returns helped to build up Western European private banking profit pools in 2017, but banks need to assert more control over their profit growth. Source: McKinsey European Private Banking in 2018: Running for scale