The customer is always right. I’m sure you’ve heard this before as the golden rule of business. But what this rule doesn’t encompass is the customer experience. The saying should be: always put the customer first. You may have certain operations and practices in place to make things easy and cost-effective for your company, but Read more about How to Boost Revenue by Optimizing the Customer Experience[…]

Former Apple CEO John Sculley talks about the 2018 Consumer Electronics Show and how AI is disrupting industries. Source: Knowledge @ Wharton John Sculley: Why AI Is the Tech Trend to Watch in 2018

Rising commodity prices pegged to Chinese demand will likely push up Latin America’s economic growth modestly this year. But potential political setbacks remain a risk, experts say. Source: Knowledge @ Wharton Latin America in 2018: Why Commodities Are Still King

The early years of the new millennium were a profitable period for steelmakers, largely driven by the surging Chinese economy. Now, with China’s growth slowing, a new reality has set in. Source: McKinsey The current capacity shake-up in steel and how the industry is adapting

Wharton research into hard-science and tech startups sheds light on when companies pivot and when they “firefight.” Source: Knowledge @ Wharton Opportunity, not Failure: The Real Reason Startups Decide to Pivot

Cross River Bank CEO Gilles Gade talks about his banking-as-a-platform business model and what’s ahead for fintech. Source: Knowledge @ Wharton How Banking-as-a-Platform Propels Cross River Bank

How many people are actually reading your blog posts? It is reported 43% of readers say they skim through posts. If you want people to consume the content you’re writing, get them hooked during the introduction. Take a second to think about the goal of each article you publish. Are you just trying to get page Read more about How to Write Blog Post Introductions That Make the Rest of Your Post Irresistible[…]

This analysis reflects carrier participation, pricing, and plan type trends for the 2018 individual exchange open enrollment period. Findings are across 50 states and D.C. Source: McKinsey Insights into the 2018 individual exchange market

Performance measurement for the Quality Payment Program (QPP) has begun. Although 2017 is a transition year, providers and payors need to start planning for the future, given the QPP’s implications for them. Source: McKinsey The Quality Payment Program under MACRA: Strategic implications for providers and payers

Growth, major changes, and strong value-creation potential make healthcare an exciting industry. At the same time, uncertainty and complexity make it an unnerving one. Source: McKinsey In the healthcare industry, profit pool growth has varied widely over the past five years