Fast growth by China’s Alipay and WeChat Pay will likely continue in parts of Southeast Asia where traditional credit cards were never strong. But expect obstacles in countries with old-style systems like Japan. Source: Knowledge @ Wharton The Mobile Payment Race: Why China Is Leading the Pack — for Now

Every business needs an email marketing strategy. You constantly need to try to grow your subscriber list so you can engage more and more customers. But what kind of content should you be sending to the people on your email list? Currently, you may be focusing on coupons and other promotions. That’s great. But you can Read more about How to Write an Actionable Email Newsletter[…]

Opportunities will depend on how other sectors respond. Source: McKinsey MARPOL implications on refining and shipping markets

To compete at the speed of digital, you need to unleash your strategy, your structure, and your people. Source: McKinsey Organizing for the age of urgency

Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is usually more effective. He discusses what companies can do to help service representatives lead interactions Read more about 612: For Better Customer Service, Offer Options, Not Apologies[…]

Record-high equity markets are prompting worries that stocks are overpriced. But a closer look finds that the market’s current value may not seem so extreme. Source: McKinsey Looking behind the numbers for US stock indexes

Technology has dramatically expanded financial inclusion across the globe, but it has also created new questions about regulation and oversight. Source: Knowledge @ Wharton ‘Freedom at a Price’: Why Regulation Is Crucial to Fintech’s Future

The decline of cross-border capital flows signals a stronger global financial system, write Susan Lund and Philipp Harle in International Monetary Fund. Source: McKinsey Global Finance Resets

The Trump administration’s recent waivers of convicted banks have raised questions about banking oversight and the criminal penalty system. Source: Knowledge @ Wharton What Will Waivers for Convicted Banks Mean for the Financial System?

Utilities trying to reinvent themselves as digital enterprises have found it hard to scale up from digital pilots. Adopting digital ways of working, adding talent, and modernizing IT will hasten transformation. Source: McKinsey Accelerating digital transformations: A playbook for utilities