Reimagining the bank branch for the digital era

Even in an increasingly digital arena, the branch network can play a critical role in building trust and credibility, providing financial advice, offering convenience, and easing the transition to digital channels. Source: McKinsey Reimagining the bank branch for the digital era

How to Squeeze Revenue from Confirmation Emails

Email is one of the best ways to communicate with your customers. Sending confirmation emails can help establish a stronger relationship with your current clientele. It keeps them in the loop. They won’t have to second-guess whether their order went through or whether an action they completed was successful. That’s why all companies need to Read more about How to Squeeze Revenue from Confirmation Emails[…]

The first step to fixing U.S. manufacturing

New research from the McKinsey Global Institute analyzes firm-level financial results and finds a stark contrast in performance between the biggest U.S. manufacturing multinationals and the small and midsize firms that make up most of the sector’s establishments and employment, write Gary Pinkus, Katy George, and Sree Ramaswamy in Harvard Business Review. Source: McKinsey Read more about The first step to fixing U.S. manufacturing[…]