Spurring digital banking in the Gulf Regional consumers purchase everything online but financial services. Bankers and regulators need to step up the pace of innovation. Regional consumers purchase everything online but financial services. Bankers and regulators need to step up the pace of innovation. Source: McKinsey Spurring digital banking in the Gulf
Scaling a transformative culture through a digital factory Building a digital culture might be the most difficult issue companies face. Using a “digital factory” is one way to get there. Building a digital culture might be the most difficult issue companies face. Using a “digital factory” is one way to get there. Source: McKinsey Read more about Scaling a transformative culture through a digital factory[…]
Reforming the African Union: The vital challenge of implementation The McKinsey Global Institute finds a huge economic and business opportunity within Africa, but one that can only be fully mined if the continent’s current fragmentation is overcome and its institutions work to improve their governance and performance, writes Acha Leke in Brookings Africa in Focus. Read more about Reforming the African Union: The vital challenge of implementation[…]
Mastering the digital advantage in transforming customer experience Digital services and operations are raising the competitive bar in every sector. To capture the opportunity, incumbents should embrace a new operating model that dramatically improves the digital customer experience. Here’s how. Digital services and operations are raising the competitive bar in every sector. To capture the Read more about Mastering the digital advantage in transforming customer experience[…]
An insurer’s journey to better customer experience: A conversation with Allianz’s Firuzan Iscan The customer-experience leader at Allianz describes how the German insurer is learning to view customer journeys from an outside-in perspective. The customer-experience leader at Allianz describes how the German insurer is learning to view customer journeys from an outside-in perspective. Source: McKinsey Read more about An insurer’s journey to better customer experience: A conversation with Allianz’s Firuzan Iscan[…]
17 Facts about Search Psychology You Should Know People are predictable. They have a set of observable behaviors that can be analyzed and assessed in a scientific manner. And when you get right down to it, marketing is all about psychology. Understanding what makes consumers tick and what compels them to buy is your ticket Read more about 17 Facts about Search Psychology You Should Know[…]
Reinventing small and medium-size business banking in the US US bank lending to SMBs has been flat in recent years, while alternative lenders have seen robust growth. If banks do not move quickly to engage with SMBs digitally, they risk losing even more share of the market to fintechs. Banks possess a wealth of strategic Read more about Reinventing small and medium-size business banking in the US[…]
Reimagining e-commerce for Southeast Asia Garena’s secret to success in the region is harnessing technology and remaining loyal to locals. Garena’s secret to success in the region is harnessing technology and remaining loyal to locals. Source: McKinsey Reimagining e-commerce for Southeast Asia
Digital Australia: Seizing opportunity from the Fourth Industrial Revolution Digitally enabled innovations are creating opportunities and disrupting business models across all sectors of the Australian economy. Digitally enabled innovations are creating opportunities and disrupting business models across all sectors of the Australian economy. Source: McKinsey Digital Australia: Seizing opportunity from the Fourth Industrial Revolution