How the public sector can remain agile beyond times of crisis Public-sector organizations have shown they can be nimble in a crisis. Focusing on agility could help them keep pace with changing needs during challenges—and beyond. Public-sector organizations have shown they can be nimble in a crisis. Focusing on agility could help them keep pace Read more about How the public sector can remain agile beyond times of crisis[…]
10 Lessons Digital Marketers Can Learn from HBO’s Silicon Valley Do you like to binge-watch a TV series? I don’t do it often. Hardly ever, in fact. But yep, I’ve done it before. For me, it’s one of life’s simple pleasures. Every once in awhile, I’ll find a series totally “binge-worthy.” It can make you Read more about 10 Lessons Digital Marketers Can Learn from HBO’s Silicon Valley[…]
How good is your company’s internal customer experience? To excel with customers, frontline employees need high-level service from core support functions. Société Générale’s group head of corporate resources and innovation explains how to achieve such symmetry. To excel with customers, frontline employees need high-level service from core support functions. Société Générale’s group head of corporate Read more about How good is your company’s internal customer experience?[…]
When the customer experience starts at home To serve end customers better, begin with your employees. To serve end customers better, begin with your employees. Source: McKinsey When the customer experience starts at home
Product managers for the digital world The role of the product manager is expanding due to the growing importance of data in decision making, an increased customer and design focus, and the evolution of software-development methodologies. The role of the product manager is expanding due to the growing importance of data in decision making, an Read more about Product managers for the digital world[…]
Sapwood Cellars: Maryland Brewery in Planning! I’m founding Sapwood Cellars, a brewery in Maryland, with my friend and fellow homebrewer Scott Janish! We’ll produce a spectrum of barrel-aged bottle-conditioned mixed-fermentation beers along with fresh hoppy ales for onsite consumption. I’ll post occasional updates to The Mad Fermentationist along with the usually scheduled homebrewing content. However, Read more about Sapwood Cellars: Maryland Brewery in Planning![…]
Prosperity postponed Some stability returned to the OFSE sector in Q1 2017, with strong US onshore performance offsetting moderate decline elsewhere. However, prosperity has not yet arrived as oil prices went sideways. Some stability returned to the OFSE sector in Q1 2017, with strong US onshore performance offsetting moderate decline elsewhere. However, prosperity has not Read more about Prosperity postponed[…]
The business logic in debiasing Debiasing business decision making has drawn board-level attention, as companies doing it are achieving marked performance improvements. Debiasing business decision making has drawn board-level attention, as companies doing it are achieving marked performance improvements. Source: McKinsey The business logic in debiasing
A generational change is upon us Stefan Heck, CEO of Nauto, a US-based autonomous driving start-up, describes what he calls the “gut-wrenching” transitions all traditional insurance companies face, and the future of usage-based auto insurance. Stefan Heck, CEO of Nauto, a US-based autonomous driving start-up, describes what he calls the “gut-wrenching” transitions all traditional insurance Read more about A generational change is upon us[…]
Playing to connectedness Steven Mendel, the co-founder and CEO of UK-based insurance distribution company Bought by Many talks about understanding customers’ requirements via scrutiny of social media, and mobile-enabling their every transaction. Steven Mendel, the co-founder and CEO of UK-based insurance distribution company Bought by Many talks about understanding customers’ requirements via scrutiny of social Read more about Playing to connectedness[…]