Finding the right digital balance in B2B customer experience Growing numbers of B2B companies are focusing on digitization to succeed with customer-centric strategies. Here’s how to get it right. Growing numbers of B2B companies are focusing on digitization to succeed with customer-centric strategies. Here’s how to get it right. Source: McKinsey Finding the right Read more about Finding the right digital balance in B2B customer experience[…]

Four ways to shape customer-experience measurement for impact Too many companies are themselves unhappy customers when it comes to building measurement systems. Here’s how to make better investments. Too many companies are themselves unhappy customers when it comes to building measurement systems. Here’s how to make better investments. Source: McKinsey Four ways to shape Read more about Four ways to shape customer-experience measurement for impact[…]

574: Sheryl Sandberg and Adam Grant on Resilience Facebook COO Sheryl Sandberg talks about returning to work after her husband’s death, and Wharton management and psychology professor Adam Grant discusses what the research says about resilience. In this joint interview, they talk about how to build resilience in yourself, your team, and your organization. They’re Read more about 574: Sheryl Sandberg and Adam Grant on Resilience[…]

Why effective leaders must manage up, down, and sideways Strong team leadership isn’t enough. New research shows the importance—for business impact and career success—of also mobilizing your boss and colleagues. Strong team leadership isn’t enough. New research shows the importance—for business impact and career success—of also mobilizing your boss and colleagues. Source: McKinsey Why Read more about Why effective leaders must manage up, down, and sideways[…]

Artificial intelligence: Implications for China The country is becoming a hub for global AI development. Five priorities can help China harness AI for productivity growth and prepare for the societal shifts it may unleash. The country is becoming a hub for global AI development. Five priorities can help China harness AI for productivity growth and Read more about Artificial intelligence: Implications for China[…]

A road map for digitizing source-to-pay Technologies available today could automate more than half of the source-to-pay process. The potential? Lower procurement costs, greater savings, and more opportunities to pursue new sources of value. Technologies available today could automate more than half of the source-to-pay process. The potential? Lower procurement costs, greater savings, and more Read more about A road map for digitizing source-to-pay[…]

Forget Millennials. 7 Reasons Why Baby Boomers Are the Ideal Target Market. There’s a lot of buzz about millennials today and how to market to them. Marketers often tell you that to appeal to millennials, you need to get on Snapchat and other popular social channels. You need to learn how to create a video Read more about Forget Millennials. 7 Reasons Why Baby Boomers Are the Ideal Target Market.[…]

My supply chain is better than yours—or is it? More-detailed benchmarks show that supply chains can still yield significant value—building on the investments so many CPG companies have already made. More-detailed benchmarks show that supply chains can still yield significant value—building on the investments so many CPG companies have already made. Source: McKinsey My Read more about My supply chain is better than yours—or is it?[…]

Four keys to successful digital transformations in healthcare By taking a comprehensive approach to digitization, healthcare companies can deliver products and services more quickly, boost innovation in the industry, and hold down costs. By taking a comprehensive approach to digitization, healthcare companies can deliver products and services more quickly, boost innovation in the industry, and Read more about Four keys to successful digital transformations in healthcare[…]

Beet and Brett Saison Brew a variety weird things, sometimes get weird results. While my first accidentally-double-sulfited attempt at a LODO Pilsner was meh, the other half of the wort (recipe) fermented with Bootleg Biology’s Mad Fermentationist Saison Blend was a terribly sulfry, eggy, farty mess. The Brulosophy LODO experiment ran into similar (less severe) Read more about Beet and Brett Saison[…]