Using data to improve customer experience in passport services The head of operations for the US State Department’s Passport Services Directorate discusses how her team finds creative ways to use sometimes-imperfect customer data to improve the passport-application experience. The head of operations for the US State Department’s Passport Services Directorate discusses how her team finds Read more about Using data to improve customer experience in passport services[…]

How to Run Your First Facebook PPC Campaign (if You Have no Experience) Facebook’s reach is insane. What started out in Mark Zuckerberg’s Harvard dorm room has gone on to revolutionize the world. This means one thing for online marketers: boundless opportunities. Of course marketers have been using Facebook organically for years, but recently Facebook Read more about How to Run Your First Facebook PPC Campaign (if You Have no Experience)[…]

How to succeed as a chief digital officer in pharma The life-sciences industry is embracing digital to unlock innovation. We spoke to ten digital leaders at global pharmaceutical companies to understand how they focus their efforts. The life-sciences industry is embracing digital to unlock innovation. We spoke to ten digital leaders at global pharmaceutical companies Read more about How to succeed as a chief digital officer in pharma[…]

Preserving the downturn’s upside Plummeting prices forced oil and gas companies get serious about rising production costs. They have. Now the challenge is to preserve those gains. Plummeting prices forced oil and gas companies get serious about rising production costs. They have. Now the challenge is to preserve those gains. Source: McKinsey Preserving the Read more about Preserving the downturn’s upside[…]

567: Making Intel More Diverse Danielle Brown, Intel Chief Diversity & Inclusion Officer, talks about the corporation’s $300 million initiative to increase diversity, the largest such investment yet by a technology company. The goal is to make Intel’s U.S. workforce mirror the talent available in the country by 2020. Brown breaks down what exactly Intel Read more about 567: Making Intel More Diverse[…]

Keeping transformations on target Analysis of high-stakes transformations reveals a few pragmatic lessons that increase the odds of meeting the organization’s objectives. Analysis of high-stakes transformations reveals a few pragmatic lessons that increase the odds of meeting the organization’s objectives. Source: McKinsey Keeping transformations on target

Building Asia’s cities of the future How one Asian developer is using planning and technology to make cities work for people. How one Asian developer is using planning and technology to make cities work for people. Source: McKinsey Building Asia’s cities of the future

Learning as a strategic necessity: Entering a global property market during a domestic boom China Vanke executive Zhang Xu describes how his real-estate company has met the challenges of overseas expansion. China Vanke executive Zhang Xu describes how his real-estate company has met the challenges of overseas expansion. Source: McKinsey Learning as a strategic Read more about Learning as a strategic necessity: Entering a global property market during a domestic boom[…]

Industrialized delivery systems and the future of real estate Real-estate developers should accept that business as they have known it is changing. By adopting new construction technologies, they can improve delivery and affordability. Real-estate developers should accept that business as they have known it is changing. By adopting new construction technologies, they can improve delivery Read more about Industrialized delivery systems and the future of real estate[…]

Time for insurance companies to face digital reality Regulation, product complexity, and insurers’ large balance sheets have kept digital attackers from insurers’ gates. That is changing, but in ways incumbents should embrace. They can flourish in the digital age—if they move swiftly and decisively. Regulation, product complexity, and insurers’ large balance sheets have kept digital Read more about Time for insurance companies to face digital reality[…]