Improving the customer experience to achieve government-agency goals The benefits of a customer-centric strategy aren’t limited to private-sector businesses. Government agencies at every level can gain by putting the needs and wants of citizens first. Source: McKinsey Improving the customer experience to achieve government-agency goals

Adopting an ecosystem view of business technology To fully benefit from new business technology, CIOs need to adapt their traditional IT functions to the opportunities and challenges of emerging technology “ecosystems.” Here’s how it’s done. Source: McKinsey Adopting an ecosystem view of business technology

Extract Lambic Tasting (Plus Peaches) Over my first 10 years of brewing “lambic-inspired” pale sours, I found that the more authentic my process became, the more authentic the flavors produced. The balance and aromatics improved as I turbid mashed, aged hops, introduced local wild microbes with gueuze bottle dregs, etc. I wondered what the beer would be like Read more about Extract Lambic Tasting (Plus Peaches)[…]

These Six Content Marketing Tactics Will Give You 142% More Traffic in Six Months You don’t need me to tell you how potent content marketing is. I could spout off a laundry list of stats, e.g., “conversion rates are nearly 6x higher for content marketing adopters than non-adopters” or “content marketing costs 62% less than Read more about These Six Content Marketing Tactics Will Give You 142% More Traffic in Six Months[…]

Closing the skills gap: Creating workforce-development programs that work for everyone The ‘‘skills gap’’ in the United States is serious. Here is how to do better. Source: McKinsey Closing the skills gap: Creating workforce-development programs that work for everyone

Partnering with China’s retailers: A guide for consumer-goods companies Companies must tailor their key-account-management model and capabilities to the Chinese context. Source: McKinsey Partnering with China’s retailers: A guide for consumer-goods companies

A future for mobile operators: The keys to successful reinvention By transforming their networks and operations with the newest technologies, mobile operators could double their cash-flow conversion within five years. Source: McKinsey A future for mobile operators: The keys to successful reinvention

The evolution of model risk management An increasing reliance on models, regulatory challenges, and talent scarcity is driving banks toward a model risk management organization that is both more effective and value-centric. Source: McKinsey The evolution of model risk management

Brand New Blog. No Traffic. Here’s What to Do. Ever feel as if you’re the only person reading your blog? It’s possible it’s not just a feeling. In today’s digital marketing landscape, it’s difficult to get users to read blogs if they’re not relevant to them. Even if the blog is relevant and the content Read more about Brand New Blog. No Traffic. Here’s What to Do.[…]

The people power of transformations A new survey suggests that for their transformations to succeed, organizations need employee buy-in at all levels, consistent communication, and better people strategies. Source: McKinsey The people power of transformations