Call center scripts can be an effective tool for agents to use during customer interactions. They provide agents with a structure on how to interact with customers and ensure important information is communicated consistently and accurately.  However, while they’re helpful, they can also become limiting if your agents begin to […] The post 20 Read more about 20 Call Center Scripts You Can Steal (And How to Use Them)[…]

In this episode, the hosts of Wharton Moneyball look back at 10 years of the show.…Read More Source: Knowledge @ Wharton 10th Anniversary Special

Board member at Coinbase and Pinterest, Gokul Rajaram reveals how companies can use product thinking to better understand customers and innovate quicker. Source: McKinsey Gokul Rajaram on product thinking and the future of innovation

Generative AI poses both risks and opportunities. Here’s a road map to mitigate the former while moving to capture the latter from day one. Source: McKinsey Implementing generative AI with speed and safety

Better aligning employment with modifiable drivers of health could unlock years of higher-quality life and create trillions of dollars of economic value. Source: McKinsey Working nine to thrive

The Medicare Advantage program is undergoing its biggest shifts in more than two decades. Payers can take steps now to mount a strategic, agile response as the changes unfold. Source: McKinsey The future of Medicare Advantage

Wharton’s Stew Friedman breaks down the declining birthrate and how views on work and family are shifting across generations.…Read More Source: Knowledge @ Wharton Why Are Millennials Not Having Kids?

It is 100% possible to start a meal prep business, be your own boss, and make a healthy income. As long as you’re willing to put in the work upfront and follow these steps, you’ll get there. 9 Steps to Start a Meal Prep Business Go through each of these […] The post How Read more about How to Start a Meal Prep Business: 9-Step Surefire Plan[…]

Professor Maurice Schweitzer explains how shifting perspectives on gender are affecting women at work.…Read More Source: Knowledge @ Wharton Creating More Gender Equality in the Workplace | Maurice Schweitzer

There’s a lot of advice out there on how to get job interviews right, whether you’re the one trying to get hired or the one evaluating the candidates. But the dos and don’ts aren’t always applicable to every person. In fact, author Anna Papalia thinks we’re better served by understanding and leveraging our own Read more about What’s Your Interviewing Style?[…]