When to Use Automatic Call Distribution (And When to Avoid It)

Automatic call distribution (ACD) is a technology used in call centers to distribute incoming calls evenly among customer service agents. ACD helps you make sure every calling customer is connected to an agent as quickly and efficiently as possible. ACD might sound like a great idea for every type of […] The post When Read more about When to Use Automatic Call Distribution (And When to Avoid It)[…]

How to Copywrite – Get Insane Results as a Beginner

Copywriting can seem like a dark art. It’s not. There’s a few, simple tricks that ALWAYS produce results. Get more sales, leads, and traffic just by changing a few words. And these steps are simple enough for a complete beginner to use. Look, if you follow each step in this […] The post How Read more about How to Copywrite – Get Insane Results as a Beginner[…]

Rethinking Growth at All Costs

Many companies, especially in the tech world, have come to embrace the idea of growth at all costs. But according to research from Gary Pisano, professor at Harvard Business School, most firms fail to consistently increase revenues and profits over the long term, adjusting for inflation. He says that it’s important for leaders to think more strategically about not just the rate Read more about Rethinking Growth at All Costs[…]

The McKinsey Crossword: Leap Day Babies | No. 169

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win. Source: McKinsey The Read more about The McKinsey Crossword: Leap Day Babies | No. 169[…]