Caller ID has been helping us screen calls from telemarketers, ex-partners, and overly chatty relatives since the late 1980s. Nevertheless, spam callers keep finding new ways to get around it. In fact, it’s gotten so bad that a prevailing opinion these days is to avoid picking up any call that […] The post Normal Read more about Normal Caller ID Not Good Enough? Here’s the Best Alternatives[…]
In this episode, Wharton experts speak with youth lacrosse coach Ryan Floyd.…Read More Source: Knowledge @ Wharton Lacrosse Analytics With Ryan Floyd
When running a call center, it behooves you to check your CDRs (Call Detail Records) from time to time. These are not full scripts of entire conversations, but rather, a stored log of information about every phone interaction between your call center agents and your customers. Typically, the details include […] The post 5 Read more about 5 Surprising Things Call Detail Records Can Help You Manage[…]
European countries are increasing defense spending in response to regional geopolitical shifts. Critical considerations could help them address constraints, long-term resilience, and collaboration. Source: McKinsey Innovation and efficiency: Increasing Europe’s defense capabilities
Public health organizations can responsibly use generative AI to improve service delivery, bolster outbreak preparedness, accelerate R&D, and enhance health outcomes for communities. Source: McKinsey Public health’s inflection point with generative AI
Longer-term strategies in managing European football clubs’ first teams can create an annual competitive advantage of between €100 million and €200 million. Source: McKinsey Translating budgets into quality: European football’s value frontier
The build-out of renewables could lead to a variable supply of electricity—any oversupply could be used to accelerate the energy transition. Unlocking this potential requires action from all involved. Source: McKinsey Demand-based pricing stabilizes the electricity market of the future
Hybrid work. Talent shortages. Polarizing politics. Building a culture is tougher than ever. Recent research reveals the difference empathy can make—as well as how to develop it in your workplace. Source: McKinsey It’s cool to be kind: The value of empathy at work
Banks can consider seven steps to help them retain and strengthen deposits as interest rates stay elevated and corporate clients seek better deals. Source: McKinsey Winning in corporate deposits through transaction banking
Cloud calling—also known as telephony—might just be the best phone system set-up for your business for a long list of reasons. It’s flexible, inexpensive, and it doesn’t require a lot of equipment or technical knowledge. But cloud calling isn’t a one-size-fits-all solution. Rather, it’s an option that can work well […] The post Is Read more about Is Cloud Calling Right for Your Business? Probably[…]