Wharton experts speak with Todd Golden, head coach of the Florida Gators men’s basketball team.…Read More Source: Knowledge @ Wharton Todd Golden, Florida Gators Men’s Basketball Head Coach

Leaders are facing difficult decisions about how far to take their technology investments today, to enable the AI-driven contact center of tomorrow. Source: McKinsey The contact center crossroads: Finding the right mix of humans and AI

How can we confront the enduring scars of history? A Pulitzer Prize finalist investigates his family’s past, revealing the profound impact of enslavement and generational trauma on mental health. Source: McKinsey Author Talks: Lee Hawkins on getting to the ‘root’ of trauma

Wharton’s Cait Lamberton breaks down the demise of fabric and crafts chain Joann and why it’s so challenging for legacy brands to stay solvent.…Read More Source: Knowledge @ Wharton What Joann’s Closing Says About the State of Retail

Professor Benjamin Lockwood explains how sin taxes influence consumer behavior.…Read More Source: Knowledge @ Wharton Do Sin Taxes Actually Work? | Ben Lockwood

Sales commissions act as a crucial lever to increase revenue and customers. But sometimes those incentives bring unintended consequences. New research identifies eight ways that salespeople across industries cheat or bend the rules to maximize their gain—often at the expense of the company’s bottom line and customer loyalty. Huntsman School of Business professor Timothy Read more about When Sales Incentives Backfire[…]

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win. Source: McKinsey The Read more about The McKinsey Crossword: “Play Ball!” | No. 224[…]

Reducing emissions in Tier 2 production is one of the fashion industry’s most complex challenges. Six actions can help make industry players more sustainable. Source: McKinsey Sustainable style: How fashion can reduce Tier 2 emissions

When strategic resilience is embedded in risk management, disruption can become a means for growth. Source: McKinsey From crisis management to strategic resilience: Lessons from the auto industry

More than 95% of retirees would benefit from the tax exemption, but future generations and the macro economy would be worse off, according to a Penn Wharton Budget Model analysis.…Read More Source: Knowledge @ Wharton Eliminating Taxes on Social Security Benefits: Who Gains and Who Loses?