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a collection of things from across the internets

Empowering telecom employees with personalized AI-powered training and coaching tools

Deutsche Telekom worked with McKinsey experts and QuantumBlack, AI by McKinsey, to build and launch a capability building engine to help upskill 8,000 agents working in the field and at call centers to better meet customer needs. Source: McKinsey Empowering telecom employees with personalized AI-powered training and coaching tools