A chief transformation officer is the high-level orchestrator of a business transformation. Source: McKinsey What does a chief transformation officer do?

Asian grocers and FMCG companies are dealing with the impact of inflation and changing consumer preferences. Our analysis highlights five trends, but the devil is in the details for each market. Source: McKinsey Grocery retail in Asia: Thriving in changing consumption patterns

Equipment recovery, planned maintenance, and parts management can increase semiconductor fabs’ equipment availability and efficiencies. Source: McKinsey Need to boost semiconductor fab efficiency? Look to maintenance

CO2 removal (CDR) capacity is far from the gigaton scale needed to round out businesses’ net-zero efforts by 2050. We explore a mature CDR market’s potential and possible first-mover advantages. Source: McKinsey Carbon removals: How to scale a new gigaton industry

Brands recognize the value of partnering with suppliers but have been slow to act. Our latest survey finds that brands are finally shifting to transform the apparel industry. Source: McKinsey Apparel brands finally shift to deeper supplier relationships

Voice over Internet Protocol (VoIP) is a technology that allows you to make phone calls via the internet, rather than … VoIP Phone Systems: What Every First-Time Buyer Should Know Read More » The post VoIP Phone Systems: What Every First-Time Buyer Should Know appeared first on . Source: quicksprout VoIP Phone Read more about VoIP Phone Systems: What Every First-Time Buyer Should Know[…]

Cloud call centers move the technology required for managing inbound and outbound communications to the cloud. The hosting and support … The Hidden Downsides to Cloud Call Centers Read More » The post The Hidden Downsides to Cloud Call Centers appeared first on . Source: quicksprout The Hidden Downsides to Cloud Call Read more about The Hidden Downsides to Cloud Call Centers[…]

Call center analytics uses data about how your call center agents are doing their jobs, overall customer satisfaction, and product … What to Ignore and What to Keep with Call Center Analytics Read More » The post What to Ignore and What to Keep with Call Center Analytics appeared first on . Source: Read more about What to Ignore and What to Keep with Call Center Analytics[…]

If you’re considering a role as a call center agent—or you’re already doing the job—you know it takes a broad … The Only 3 Call Center Skills You Need to Get Promoted Read More » The post The Only 3 Call Center Skills You Need to Get Promoted appeared first on . Source: Read more about The Only 3 Call Center Skills You Need to Get Promoted[…]

An outsourced outbound call center is a specialized service that allows your business to delegate its customer outreach tasks to … Should You Outsource Your Outbound Call Center? How to Know Read More » The post Should You Outsource Your Outbound Call Center? How to Know appeared first on . Source: quicksprout Read more about Should You Outsource Your Outbound Call Center? How to Know[…]