The economic environment has US consumers rethinking their next car purchase. At the same time, interest in environmentally friendly vehicles continues to grow. Source: McKinsey Will today’s environment affect vehicle purchase decisions for US consumers?

To achieve net-zero emissions by 2050, it will be vital to mobilize sufficient capital to drive decarbonization in developing countries. Source: McKinsey Solving the climate finance equation for developing countries

The operations lead is the counterweight to the external-facing CEO, building organizational resilience and employee empowerment. Source: McKinsey Why do organizations have COOs?

A leading market maker for investment in carbon removal believes that tackling climate change has to be done quickly, but that the problem is tractable. Doom-laden thinking has gone too far. Source: McKinsey Forward Thinking on the tricky business of removing carbon from our world with Nan Ransohoff

Former White House official Raj Panjabi shares his insights on pandemic prevention and preparedness, and the critical role public and private sectors can play in a global health emergency response. Source: McKinsey Pandemic lessons learned: ‘We need to be more equitable, effective, and efficient’

Some things––like snowflakes, first dates, and fine art––need to be unique, but call center manager job descriptions do not. There … Steal Our Call Center Manager Job Description Read More » The post Steal Our Call Center Manager Job Description appeared first on . Source: quicksprout Steal Our Call Center Manager Job Read more about Steal Our Call Center Manager Job Description[…]

CEO and co-founder of MediaRadar discusses ad spend and media fragmentation.…Read More Source: Knowledge @ Wharton Ad Spending Is Increasing As We Head Into 2024. Here’s Why

Speech analytics is the practice of monitoring and analyzing audio from call center phone calls to gather information that can … 3 Speech Analytics Tricks That Always Work for Call Centers Read More » The post 3 Speech Analytics Tricks That Always Work for Call Centers appeared first on . Source: quicksprout Read more about 3 Speech Analytics Tricks That Always Work for Call Centers[…]

Most of the data that mobile apps collect are used for non-essential purposes like third-party advertising, a new study finds.…Read More Source: Knowledge @ Wharton How Data Privacy Concerns Impact Firm Performance

Professor Peter Fader explains why it’s so important for retailers to build strong customer relationships.…Read More Source: Knowledge @ Wharton Using Consumer Behavior Analysis to Predict Shopping Habits | Peter Fader