In this episode of Leading Diversity at Work, experts discuss the issue of “covering,” or downplaying your identity to fit in at work.…Read More Source: Knowledge @ Wharton Why ‘Covering’ Can Harm Diversity in the Workplace

Wharton professor joins the show to discuss how supply chain resilience can help reduce inflation.…Read More Source: Knowledge @ Wharton Can Biden’s New Council Fix U.S. Supply Chain Issues?

A call center IVR is a software that automatically routes callers to the right place based on the things they … The Least Frustrating Call Center IVR Setup Read More » The post The Least Frustrating Call Center IVR Setup appeared first on . Source: quicksprout The Least Frustrating Call Center IVR Read more about The Least Frustrating Call Center IVR Setup[…]

Financial-services revenues from Latinos may grow by up to $93 billion by 2030. To get more of that market, institutions would need to tailor their offerings. Source: McKinsey The economic state of Latinos in America: Advancing financial growth

Same-day delivery is best suited to a specific set of circumstances. Six key charts reveal factors that point to rising same-day potential and explore alternative fast-delivery options. Source: McKinsey Watching the clock: Factors to consider for same-day delivery

A sample consumer basket shows that employing green fertilizer could reduce greenhouse-gas emissions from agricultural end products by about 5 percent. Source: McKinsey From green ammonia to lower-carbon foods

Broadly speaking, a chief information officer focuses on internal technology, while a chief technology officer focuses on emerging technologies and product strategy. Source: McKinsey What are the responsibilities of a CIO versus a CTO?

Artificial intelligence is ushering in a new era of discovery that will affect the future. Dr. Fei-Fei Li offers a human-centered approach to AI that could maximize its potential and mitigate the risks. Source: McKinsey Author Talks: Dr. Fei-Fei Li sees ‘worlds’ of possibilities in a multidisciplinary approach to AI

Faced with earnings turbulence, some manufacturers are abandoning index-based pricing for a balanced-portfolio strategy. Source: McKinsey Bucking the odds: An investor approach to portfolio pricing

Nature-related commitments by Fortune Global 500 companies are rising, but progress is incremental and from a very low base. Source: McKinsey Companies are broadening their commitments to nature beyond carbon