The technology could offer pharma companies a once-in-a-century opportunity—but only if they learn to scale it and address the industry’s unique challenges. Source: McKinsey Generative AI in the pharmaceutical industry: Moving from hype to reality

A McKinsey survey reveals how consumer attitudes about charging could influence the electric-vehicle market—and open new opportunities. Source: McKinsey Exploring consumer sentiment on electric-vehicle charging

Call deflection is a strategy used in customer service to manage high call volumes by directing callers to alternative support … Too Many Calls? Call Deflection Won’t Help. Here’s Why Read More » The post Too Many Calls? Call Deflection Won’t Help. Here’s Why appeared first on . Source: quicksprout Too Many Read more about Too Many Calls? Call Deflection Won’t Help. Here’s Why[…]

Reaching Malaysia’s climate-neutral goals will require large shifts in multiple sectors of the economy, resulting in potential challenges but also creating green business building opportunities. Source: McKinsey Malaysia’s green business building opportunity on the net-zero journey

Fundamental shifts in the insurance industry are accelerating changes in the distribution landscape. How can insurers position themselves for the next wave of growth? Source: McKinsey Redefining the future of life insurance and annuities distribution

Air travel is becoming more seasonal. What steps can airlines take to adapt to the new shape of demand? Source: McKinsey How airlines can handle busier summers—and comparatively quiet winters

Customers have high expectations for automotive connectivity. Insights from a new McKinsey survey can help OEMs and other mobility players meet them. Source: McKinsey Car connectivity: What consumers want and are willing to pay

Call groups, which are sometimes called ring groups, help make sure callers get connected to the right call center agent … Call Group: The Answer to Stop Losing Customers? Read More » The post Call Group: The Answer to Stop Losing Customers? appeared first on . Source: quicksprout Call Group: The Answer Read more about Call Group: The Answer to Stop Losing Customers?[…]

Customer satisfaction is the holy grail of call centers, and lofty KPI goals are just as hard to come by. … How to Build a Call Center Knowledge Base Agents Love to Use Read More » The post How to Build a Call Center Knowledge Base Agents Love to Use appeared first on . Read more about How to Build a Call Center Knowledge Base Agents Love to Use[…]

A wide swath of professionals—including website owners, SEO specialists, and DIY SEO hotshots—are unknowingly wasting their time optimizing websites with … 11 Proven Tactics to Get Your Website to the Top of Google Read More » The post 11 Proven Tactics to Get Your Website to the Top of Google appeared first on . Read more about 11 Proven Tactics to Get Your Website to the Top of Google[…]