Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win. Source: McKinsey The Read more about The McKinsey Crossword: Quarterly Report | No. 172[…]

Consumers really do care about ESG, according to research by Wharton visiting professor Jean-Marie Meier.…Read More Source: Knowledge @ Wharton ESG Investments Lead to Higher Sales

New research from Wharton’s Patti Williams tackles one of the biggest contradictions in consumer behavior: why we love stuff that’s so bad, it’s good.…Read More Source: Knowledge @ Wharton So Bad It’s Good: Why Consumers Love the Worst Stuff

In a recent AI at Wharton webinar, experts discussed the latest research on gen AI and how it can best benefit employees.…Read More Source: Knowledge @ Wharton AI and the Workforce: How Gen AI Can Help Employees Flourish

Luxury hotels know that the secret to top-tier customer experience is a culture of excellence. Source: McKinsey How the world’s best hotels deliver exceptional customer experience

A new survey of the Latin American fraud landscape reveals that most fraud goes unnoticed as companies struggle to keep up with the dynamics of the fraud landscape. Source: McKinsey Fraud management perspectives for Latin America

Two AI-enabled approaches are changing the way companies identify operational improvement opportunities. Individually powerful, together they can be transformative. Source: McKinsey Better together: Process and task mining, a powerful AI combo

The number of employees who use generative AI is expected to soar, freeing many to focus on higher-level cognitive work. Can organizations use this moment to make jobs more people centric? Source: McKinsey The human side of generative AI: Creating a path to productivity

Wharton’s Patti Williams joins the show to talk about why some content is “so bad it’s good.”…Read More Source: Knowledge @ Wharton When and Why Consumers Love Bad Options

Customers have grown accustomed to the perks, flexibility, and convenience of cloud computing-hosted platforms. In customer service terms, these include personalized interactions, 24/7 access, self-service options, and AI-enhanced features.  A hosted interactive voice response (IVR) is an automated telephone system that operates from a remote server, which users can access […] The post Hosted Read more about Hosted IVR: Is It Really What Your Customers Want?[…]