From retrofitting planes to overhauling its website and upgrading its lounges, British Airways’ £7 billion transformation plan puts the customer first.
Source: McKinsey
CEO and chairman Sean Doyle on British Airways’ transformation
From retrofitting planes to overhauling its website and upgrading its lounges, British Airways’ £7 billion transformation plan puts the customer first.
Source: McKinsey
CEO and chairman Sean Doyle on British Airways’ transformation