Cognitive biases affect human decisions. Here’s a primer on the most common decision-making challenges—and practices that organizations can implement to overcome them. Source: McKinsey Biases in decision-making: A guide for CFOs

There is little agreement on how to define rural America. A more thorough understanding and appreciation of these areas could have a real impact on the people who live there. Source: McKinsey Who is Rural America?

Wharton assistant professor of health care management examines private equity’s impact on the health care system.…Read More Source: Knowledge @ Wharton Private Equity in Health Care: Investment Trends, Challenges, and Future Implications

Wharton experts speak with Todd Golden, head coach of the Florida Gators men’s basketball team.…Read More Source: Knowledge @ Wharton Todd Golden, Florida Gators Men’s Basketball Head Coach

How can we confront the enduring scars of history? A Pulitzer Prize finalist investigates his family’s past, revealing the profound impact of enslavement and generational trauma on mental health. Source: McKinsey Author Talks: Lee Hawkins on getting to the ‘root’ of trauma

Leaders are facing difficult decisions about how far to take their technology investments today, to enable the AI-driven contact center of tomorrow. Source: McKinsey The contact center crossroads: Finding the right mix of humans and AI

Wharton’s Cait Lamberton breaks down the demise of fabric and crafts chain Joann and why it’s so challenging for legacy brands to stay solvent.…Read More Source: Knowledge @ Wharton What Joann’s Closing Says About the State of Retail

Professor Benjamin Lockwood explains how sin taxes influence consumer behavior.…Read More Source: Knowledge @ Wharton Do Sin Taxes Actually Work? | Ben Lockwood

Sales commissions act as a crucial lever to increase revenue and customers. But sometimes those incentives bring unintended consequences. New research identifies eight ways that salespeople across industries cheat or bend the rules to maximize their gain—often at the expense of the company’s bottom line and customer loyalty. Huntsman School of Business professor Timothy Read more about When Sales Incentives Backfire[…]

When strategic resilience is embedded in risk management, disruption can become a means for growth. Source: McKinsey From crisis management to strategic resilience: Lessons from the auto industry