In this episode of Leading Diversity at Work, experts discuss the issue of “covering,” or downplaying your identity to fit in at work.…Read More Source: Knowledge @ Wharton Why ‘Covering’ Can Harm Diversity in the Workplace

Wharton professor joins the show to discuss how supply chain resilience can help reduce inflation.…Read More Source: Knowledge @ Wharton Can Biden’s New Council Fix U.S. Supply Chain Issues?

A call center IVR is a software that automatically routes callers to the right place based on the things they … The Least Frustrating Call Center IVR Setup Read More » The post The Least Frustrating Call Center IVR Setup appeared first on . Source: quicksprout The Least Frustrating Call Center IVR Read more about The Least Frustrating Call Center IVR Setup[…]

Artificial intelligence is ushering in a new era of discovery that will affect the future. Dr. Fei-Fei Li offers a human-centered approach to AI that could maximize its potential and mitigate the risks. Source: McKinsey Author Talks: Dr. Fei-Fei Li sees ‘worlds’ of possibilities in a multidisciplinary approach to AI

Broadly speaking, a chief information officer focuses on internal technology, while a chief technology officer focuses on emerging technologies and product strategy. Source: McKinsey What are the responsibilities of a CIO versus a CTO?

A sample consumer basket shows that employing green fertilizer could reduce greenhouse-gas emissions from agricultural end products by about 5 percent. Source: McKinsey From green ammonia to lower-carbon foods

Same-day delivery is best suited to a specific set of circumstances. Six key charts reveal factors that point to rising same-day potential and explore alternative fast-delivery options. Source: McKinsey Watching the clock: Factors to consider for same-day delivery

Financial-services revenues from Latinos may grow by up to $93 billion by 2030. To get more of that market, institutions would need to tailor their offerings. Source: McKinsey The economic state of Latinos in America: Advancing financial growth

Currently faced with a stagnating economy, South Korea could grow to become a top-seven economy by 2040 by adopting eight bold actions within three pillars. Source: McKinsey Korea’s next S-curve: A new economic growth model for 2040

After starting strong, CEOs need to find a new gear to maintain organizational performance. Source: McKinsey How mid-tenure CEOs find a new gear