The built environment holds immense potential for positive change. We share a path toward a more sustainable industry that can abate CO2 emissions while unlocking economic value. Source: McKinsey Building circular: Maximizing CO2 abatement and business opportunities
Keeping your eye on where value comes from is still the name of the game. Source: McKinsey Ten unsung digital and AI ideas shaping business
Call deflection is a strategy used in customer service to manage high call volumes by directing callers to alternative support … Too Many Calls? Call Deflection Won’t Help. Here’s Why Read More » The post Too Many Calls? Call Deflection Won’t Help. Here’s Why appeared first on . Source: quicksprout Too Many Read more about Too Many Calls? Call Deflection Won’t Help. Here’s Why[…]
Customers have high expectations for automotive connectivity. Insights from a new McKinsey survey can help OEMs and other mobility players meet them. Source: McKinsey Car connectivity: What consumers want and are willing to pay
Air travel is becoming more seasonal. What steps can airlines take to adapt to the new shape of demand? Source: McKinsey How airlines can handle busier summers—and comparatively quiet winters
Fundamental shifts in the insurance industry are accelerating changes in the distribution landscape. How can insurers position themselves for the next wave of growth? Source: McKinsey Redefining the future of life insurance and annuities distribution
Reaching Malaysia’s climate-neutral goals will require large shifts in multiple sectors of the economy, resulting in potential challenges but also creating green business building opportunities. Source: McKinsey Malaysia’s green business building opportunity on the net-zero journey
Call groups, which are sometimes called ring groups, help make sure callers get connected to the right call center agent … Call Group: The Answer to Stop Losing Customers? Read More » The post Call Group: The Answer to Stop Losing Customers? appeared first on . Source: quicksprout Call Group: The Answer Read more about Call Group: The Answer to Stop Losing Customers?[…]
Customer satisfaction is the holy grail of call centers, and lofty KPI goals are just as hard to come by. … How to Build a Call Center Knowledge Base Agents Love to Use Read More » The post How to Build a Call Center Knowledge Base Agents Love to Use appeared first on . Read more about How to Build a Call Center Knowledge Base Agents Love to Use[…]
A wide swath of professionals—including website owners, SEO specialists, and DIY SEO hotshots—are unknowingly wasting their time optimizing websites with … 11 Proven Tactics to Get Your Website to the Top of Google Read More » The post 11 Proven Tactics to Get Your Website to the Top of Google appeared first on . Read more about 11 Proven Tactics to Get Your Website to the Top of Google[…]