Sun Life president and CEO Kevin Strain is joining forces with insurtechs and breaking down barriers between IT and business to help the 150-year-old company better fulfill its purpose. Source: McKinsey Thinking like a digital company: An interview with Kevin Strain
In the coming year, the payments industry will be confronted with high levels of risk, intensifying regulatory scrutiny, and significant changes in global standards. Source: McKinsey The future of the payments industry: How managing risk can drive growth
In this episode, Wharton experts speak with Jordan Yob, senior brand marketing manager at Saucony.…Read More Source: Knowledge @ Wharton Jordan Yob, Senior Brand Marketing Manager at Saucony
In this episode, Wharton experts speak with Evan Horowitz, CEO & co-founder of Movers+Shakers.…Read More Source: Knowledge @ Wharton Evan Horowitz, CEO & Co-Founder, Movers+Shakers
Outbound Interactive Voice Response (IVR) systems can send out reminders about appointments and prescription refills, deliver marketing messages, and confirm deliveries and shipments. But when you add Artificial Intelligence (AI) tools to the mix, you can improve call center efficiency, enhance customer engagement, nurture leads, and more. AI-powered outbound IVR … 10 Surprising Things Read more about 10 Surprising Things You Can (and Can’t Do) With Outbound IVR[…]
Nobody wants unsolicited calls. To start, you can register your number on the U.S. Do Not Call Registry via their website or by calling 1-888-382-1222 (TTY: 1-866-290-4236). Unfortunately, while it’s a good first step, it won’t stop spam calls. The Do Not Call Registry only stops unsolicited calls made by … How to Stop Read more about How to Stop Spam Calls: 5 Ways that ACTUALLY Work[…]
Wharton professor joins the show to talk about best practices in personal finance we should all consider in 2024.…Read More Source: Knowledge @ Wharton Why We All Need a Financial Health Day
Amid increased demand, an aging workforce, and decreased recruitment levels, the energy sector’s talent pool is under pressure. Five strategies can help executives fill their talent pipeline. Source: McKinsey Talent squeeze: Planning for the energy sector’s talent transition
Culture management is a vital aspect of integrations during mergers and acquisitions and, with the right measures, cultural alignment can drive vastly improved returns. Source: McKinsey The importance of cultural integration in M&A: The path to success
At the current pace of change, it could take decades to improve outcomes for Black Americans and more than three centuries to get to racial parity. How can different types of communities move closer to delivering a better quality of life for all residents? Source: McKinsey The state of Black residents: The relevance Read more about The state of Black residents: The relevance of place to racial equity and outcomes[…]