US consumers are purchasing fewer items across categories, reflecting subtle shifts in shopping behavior with meaningful consequences for consumer-packaged-goods players. Source: McKinsey Consumers: Spending more to buy less
As insurance executives plan for the new year, what’s top of mind? What areas are ripe for innovation? McKinsey Senior Partners Jörg Mußhoff and Fritz Nauck discuss these and other topics. Source: McKinsey McKinsey insurance leadership on 2024 trends and innovations
Too often, business initiatives get mired in bureaucracy, overconfidence, and lack of ownership. Massachusetts Institute of Technology’s Andrew McAfee explores reasons for the dysfunction—and how to fix it. Source: McKinsey Author Talks: Andrew McAfee on how a ‘geek’ mindset can transform your business
Generative AI technologies can automate time-consuming tasks for finance professionals, but can they be trusted to give the right answers? Source: McKinsey Generative AI in finance: Finding the way to faster, deeper insights
Wharton associate professor discusses her research into the correlation between charitable and political giving.…Read More Source: Knowledge @ Wharton Does a Rise in Charitable Giving After an Event Mean a Decline in Political Giving?
In this episode, Wharton experts speak with Alyson Griffin, State Farm’s head of marketing.…Read More Source: Knowledge @ Wharton Alyson Griffin, State Farm’s Head of Marketing
When it comes to keeping customers on the line, there are four key call center IVR (Interactive Voice Response) practices that make a real difference. These practices are vital because they address common reasons why customers hang up—and can help you prevent customer hangups in the future. We’ll break down […] The post Use Read more about Use These 4 IVR Best Practices to Avoid Customer Hang Ups[…]
A new compendium explores European defense and security in the current geopolitical context, with articles on talent, supply chains, innovation, and climate change. Source: McKinsey The future of European defense and security
In this episode, Wharton experts recap Super Bowl LVIII.…Read More Source: Knowledge @ Wharton Super Bowl Recap
Leaders need to move toward putting resilience into action. Source: McKinsey Building a resilient tomorrow: Concrete actions for global leaders