Normal Caller ID Not Good Enough? Here’s the Best Alternatives

Caller ID has been helping us screen calls from telemarketers, ex-partners, and overly chatty relatives since the late 1980s. Nevertheless, spam callers keep finding new ways to get around it. In fact, it’s gotten so bad that a prevailing opinion these days is to avoid picking up any call that […] The post Normal Read more about Normal Caller ID Not Good Enough? Here’s the Best Alternatives[…]

5 Surprising Things Call Detail Records Can Help You Manage

When running a call center, it behooves you to check your CDRs (Call Detail Records) from time to time.  These are not full scripts of entire conversations, but rather, a stored log of information about every phone interaction between your call center agents and your customers. Typically, the details include […] The post 5 Read more about 5 Surprising Things Call Detail Records Can Help You Manage[…]