Survey responses show increased confidence in the economy—globally and at home. Geopolitical concerns persist, and respondents increasingly view political transitions and policy changes as pressing risks. Source: McKinsey Economic conditions outlook, March 2024

Yes, organizational health still drives long-term performance—but the way leaders measure and diagnose health should change, new research shows. Source: McKinsey Rethinking organizational health for the new world of work

Wharton Vice Dean and professor talks about his new research into the impact of ESG.…Read More Source: Knowledge @ Wharton How Much is ESG Impacting Bottom Lines? New Research Attempts to Answer Question

In this episode, Wharton experts speak with Chip Bergh, former President & CEO of Levi Strauss & Co.…Read More Source: Knowledge @ Wharton Chip Bergh, Former President & CEO of Levi Strauss & Co

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […] The post 9 Read more about 9 Cold Calling Tips To Increase Your Sales This Week[…]

Translating fashion’s decarbonization commitments into action has proved difficult. A new McKinsey analysis outlines what the industry can do to reach its targets. Source: McKinsey Sustainable style: How fashion can afford and accelerate decarbonization

Reimagining the traditional linear flow of supply chains to support circularity could be a growing source of value for companies, consumers, and the planet. Source: McKinsey A new holistic view on circular value chains

In this interview, Alinma Bank’s chief digital officer discusses the importance of a digital factory to the bank’s overall transformation journey. Source: McKinsey Embracing digital transformation with a digital factory

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […] The post 12 Read more about 12 IVR Call Flows You Can Steal (and Use) in Your Call Center[…]

A conversation about the playoff push in the NHL, talent evaluation, player productivity, and more.…Read More Source: Knowledge @ Wharton NHL Analytics with Micah McCurdy