Feeling Unmotivated? Here’s How to Get Out of the Rut

Worker disengagement is on the rise around the world. Even those of us who generally like our jobs sometimes find it hard to muster energy and focus. So what’s the key to regaining motivation? Harvard Business School professor Boris Groysberg and research associate Robin Abrahams share a four part process to help you get Read more about Feeling Unmotivated? Here’s How to Get Out of the Rut[…]

The McKinsey Crossword: Women’s Book Club | No. 177

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win. Source: McKinsey The Read more about The McKinsey Crossword: Women’s Book Club | No. 177[…]

From Amazon to Uber: Why Platform Accountability Requires a Holistic Approach

Platform companies like Uber, Amazon, and Instacart wield immense influence over workers. New research co-authored by Wharton’s Lindsey Cameron offers a framework that integrates different approaches to level the playing field for all users. …Read More Source: Knowledge @ Wharton From Amazon to Uber: Why Platform Accountability Requires a Holistic Approach

Will a Call Simulator Help Your Agent Training? Not Really

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […] The post Will Read more about Will a Call Simulator Help Your Agent Training? Not Really[…]