An excerpt from a new book co-authored by Wharton’s Cait Lamberton reveals the three levers that marketers can use to keep customers engaged, loyal, and satisfied.…Read More Source: Knowledge @ Wharton Marketplace Dignity: The Hidden Driver of Customer Engagement

Credit union members are aging, and young people tend to see these institutions less favorably than their elders do. Here are six strategies for bringing in younger members to weather the years ahead. Source: McKinsey Six imperatives for credit unions to secure their future

In a new book, four McKinsey senior partners show why leaders must connect with themselves first before they can inspire and empower their organizations. Source: McKinsey The ‘inside out’ leadership journey: How personal growth creates the path to success

Consumers of all ages, from different parts of the globe, are prioritizing travel. Here’s what providers should know to tailor experiences in ways that will attract and delight today’s tourists. Source: McKinsey A new itinerary for the tourism industry

Scott Johnston, CEO of Docker, discusses how to design and build scalable platforms and find the right balance between standardization and flexibility to empower developers. Source: McKinsey Scott Johnston on designing and building scalable platforms

Circularity refers to practices that optimize resource use and minimize waste across the entire production and consumption cycle, emphasizing sustainability and economic efficiency. Source: McKinsey What is circularity?

The Apple Vision Pro is the latest in a long line of trendy, expensive spatial computing headsets. (Remember Google Glass?) But the augmented reality and virtual reality features that these devices enable can have an impact beyond video games. Pioneering companies are using these immersive tools to train employees and to engage with consumers Read more about Tech at Work: The Future of Spatial Computing[…]

Analytics and AI are transforming the way procurement functions work. But most CPOs don’t feel ready for the data-driven revolution. Source: McKinsey Revolutionizing procurement: Leveraging data and AI for strategic advantage

The payments sector equity analyst discusses the industry’s evolution in the context of dwindling cash-to-card conversion, technological advances, and tighter credit markets. Source: McKinsey After the surge: Tien‑Tsin Huang on the future of payments

The transformational technology will require every member of an organization to be a risk professional. Source: McKinsey Managing the risks around generative AI