In this Nano Tool for Leaders, experts from Wharton, Yale, and IDinsight explain how protecting the dignity of your customers can secure their loyalty.…Read More Source: Knowledge @ Wharton Dignify Your Customers: Three Levers to Pull
The worlds of business and politics might seem worlds apart, but executives can learn a lot from the most successful political communicators. Terry Szuplat spent several years on the speechwriting team for President Barack Obama, helping to carefully craft his messages and win over audiences. He has gone on to coach business leaders including Salesforce CEO Marc Benioff, and he says that many of the same principles for good speechwriting Read more about What We Can Learn from Great Political Speakers[…]
Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win. Source: McKinsey The Read more about The McKinsey Crossword: Cutting Edge | No. 199[…]
A new private credit ecosystem is emerging across asset managers, banks, and insurers. Here’s what it means for the industry. Source: McKinsey The next era of private credit
Across disease types, patients with disabilities experience inequities all along the care pathway—with consequently worse outcomes. Inclusive pathway designs and targeted interventions could help. Source: McKinsey Advancing inclusive care pathways for people with disabilities
Among many educated women, hard-won workplace gains appear to be waning. Why—and what does this mean for organizational performance? Source: McKinsey Author Talks: The fight for fairness at work
Whether they are monitoring threats or involved in active operations, a country’s defense forces must remain connected and unified, which can be achieved through multidomain technology. Source: McKinsey Lockheed Martin’s Stacy Kubicek on using multidomain tech in defense
Successful leaders constantly reinvent themselves and their organizations. Critical to this reinvention is adopting an “inside out” approach that focuses on the human aspects of leadership. Source: McKinsey A human-centric approach to CEO leadership
Connected services can bring significant value to commercial vehicles—but industry stakeholders must work together to make it happen. Source: McKinsey Driving the future: How connectivity will shape the truck industry
As demand for electric two-wheelers takes off, Asian and European OEMs can collaborate to navigate shifting markets. Source: McKinsey A road map for revving up the Asian electric two-wheeler market