“Youngism,” or prejudice against young adults, is more prevalent than we think, according to new research.…Read More Source: Knowledge @ Wharton Reverse Ageism Is Real and Overlooked

Experts from Wharton and Thales look at the ways AI is becoming increasingly human and explain what’s at stake for companies and consumers. …Read More Source: Knowledge @ Wharton The Hidden Business Risks of Humanizing AI

Left unguarded, generative AI can spread misinformation and enable attackers to commit new crimes, writes Wharton’s Sarah Hammer.…Read More Source: Knowledge @ Wharton How Gen AI Could Trigger the Next CrowdStrike Catastrophe

CEOs get a ton of credit or blame for a company’s performance. But the entire leadership team is vital to success, and any dysfunction is often overlooked. Sometimes the CEOs leading them don’t even see that they’re not working. Thomas Keil, management professor at the University of Zurich, and Marianna Zangrillo, a partner at Read more about Dysfunctional Leadership Teams — and How to Fix Them[…]

From retrofitting planes to overhauling its website and upgrading its lounges, British Airways’ £7 billion transformation plan puts the customer first. Source: McKinsey CEO and chairman Sean Doyle on British Airways’ transformation

Trisha Price, chief product officer of Pendo.io, discusses the importance of metrics in product management and how teams can use data to inform every aspect of their products. Source: McKinsey Trisha Price on leveraging data to build great products

What does it take to create value in the intensely competitive retail industry—especially if you’re not a big retailer? A new analysis reveals what’s worked. Source: McKinsey Retail’s outperformers: Lessons in value creation

Four trends in geopolitics and global trade patterns suggest a leading role for Asia as globalization enters its next phase. Source: McKinsey Asia: The epicenter of global trade shifts