For everyone from repair copilots to clerical assistants, generative AI can improve productivity and ease labor shortages. How can airlines and related companies get the basics right? Source: McKinsey The generative AI opportunity in airline maintenance

A tsunami of digital innovation is hitting product development. Will your organization surf that wave or be overwhelmed by it? Source: McKinsey The AI revolution will be ‘virtualized’

In a world of rapid change, looking for certainty can obscure opportunity. Taking smaller yet bold steps provides a more sure-footed path through uncertainty. Source: McKinsey Why strategists should embrace imperfection

Despite economic headwinds, Chinese consumption is exhibiting encouraging signs. Source: McKinsey China Brief: Consumers Are Spending Again (Outside of China)

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […] The post What Read more about What Your Average Call Duration Says About Your Team[…]

Can a tool intended for creative work help you live life more fully? Advertising leader Bonnie Wan shares her story of connection and courage—and offers a transformative practice that anyone can learn. Source: McKinsey Author Talks: Brand strategist Bonnie Wan on no-regrets living

Wharton emeritus professor explains optimal machine learning and how it applies to the supply chain.…Read More Source: Knowledge @ Wharton How Will AI Impact the Supply Chain?

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions.  […] The post 10 Read more about 10 Signs to Know You’re Ready for Cloud IVR (+How to Use It)[…]

As increased commodity trading value pools attract new competition, successful players will differentiate by managing illiquid risks and embracing data-driven trading models. Source: McKinsey The critical role of commodity trading in times of uncertainty

At some factories, underperformance isn’t just financial—it may also threaten safety, quality, or the environment. An unconventional improvement approach can help these sites regain health and vitality. Source: McKinsey Vital signs: Emergency medicine for distressed manufacturing sites