In this episode, Wharton experts speak with Connor Blakley, the founder of Youth Logic.…Read More Source: Knowledge @ Wharton Connor Blakley, Founder of Youth Logic

Wharton assistant professor discusses the impact of accelerators on startup activity.…Read More Source: Knowledge @ Wharton Why Startup Accelerators Are an Engine for Economic Growth

There’s a ton of different call center metrics out there, but there’s just one that you absolutely need to nail: first call resolution. Nothing kills customer loyalty more than not getting solutions right away. Resolving a customer’s query or issue on their very first call is a surefire way to […] The post The Read more about The Only KPI That Matters: First Call Resolution. Here’s Why[…]

Outperforming family-owned businesses use a combination of value-creating mindsets and actions. Private equity firms looking to engage should understand them. Source: McKinsey Identifying value in family-owned businesses

Economic inclusion is when people not only have their basic subsistence needs met but also are productive, fulfilled, and fully empowered to make choices about their lives. Source: McKinsey What is economic inclusion?

Biopharmaceutical companies that make bold moves to address life cycle compression, including reshaping portfolios and operations for agility and decisiveness, can capture value from innovation. Source: McKinsey Redesigning for speed: Addressing life cycle compression in biopharma

Call center scripts can be an effective tool for agents to use during customer interactions. They provide agents with a structure on how to interact with customers and ensure important information is communicated consistently and accurately.  However, while they’re helpful, they can also become limiting if your agents begin to […] The post 20 Read more about 20 Call Center Scripts You Can Steal (And How to Use Them)[…]

In this episode, the hosts of Wharton Moneyball look back at 10 years of the show.…Read More Source: Knowledge @ Wharton 10th Anniversary Special

Board member at Coinbase and Pinterest, Gokul Rajaram reveals how companies can use product thinking to better understand customers and innovate quicker. Source: McKinsey Gokul Rajaram on product thinking and the future of innovation

Generative AI poses both risks and opportunities. Here’s a road map to mitigate the former while moving to capture the latter from day one. Source: McKinsey Implementing generative AI with speed and safety